Responding
To Anger
Overview
Workplaces, irrespective of their nature or size, can sometimes become a ground for emotions to flare up, with anger being one of the most potent and challenging to address. An employee's outburst, if not addressed efficiently, can disrupt team harmony, reduce productivity, or even escalate to aggressive actions. It's crucial for supervisors, managers, and team members to have the skills and knowledge to de-escalate such situations, ensuring the safety and well-being of all
parties involved.
Anger is a natural emotion that can arise from numerous triggers in the workplace – from interpersonal conflicts and workload stressors to personal issues that spill over. Learning to respond to and de-escalate anger is a vital skill that can foster a supportive and collaborative environment.
What You'll Learn
This course aims to provide participants with the tools and strategies to effectively respond to and manage anger in the workplace. By the end of the course, participants will be able to:
- Recognize the signs and stages of anger
- Understand the underlying causes and triggers of anger
- Apply active listening and empathetic communication techniques
- Utilize proven de-escalation strategies tailored to the situation
- Address and redirect aggressive behavior without confrontation
- Facilitate constructive conversations post-outburst to prevent future incidents
- Recognize when professional intervention or mediation may be necessary
This course is designed for supervisors, managers, HR professionals, team leads, and any staff members who may encounter or need to address anger and conflicts in the workplace. It's also beneficial for employees at all levels to foster a positive and respectful work environment.
Simulation Specs
Categories: Construction & General Industries
Simulation Length: 10-15 minutes
Languages : English
Headset Availability:
We can deploy our training to most major headsets on the market. Here are a few of our most requested.
- Oculus Quest 2
- Pico Neo 3
- HTC Vive Focus 3